Returns and Exchanges

If you are not satisfied with the goods you have purchased on our website, we will be happy to refund the price paid or to send you our other product to replace. If you want to change the merchandise purchased with a different model, please within the package you are going to return, given the new model code number along with a copy of the receipt of your order online.

Also include a phone number where you are available during office hours and indicated the changes of address to send the shipment (in case any).

We will accept the return of any item purchased on our web site provided that:
- Has not been altered or damaged in any way;
- Be included on line receipt of the order;
- Be returned within 15 days from receipt of order;
- All customized items cannot be changed.

If you wish to make changes, please contact us at info@frisbeescape.com.
Shipping in case of "made" will be at your expense.

If you have received a damaged or defective item, please contact our Customer Service / Returns at: info@frisbeescape.com / tel. +39 345 9133993.

FE shall arrange for a full refund or a free replacement after receiving the damaged goods.

Please send all returns to the following address: info@frisbeescape.com

 

All products sold by FE Frisbeescape SRLs are rigorously selected and level.
All products marketed by FE Frisbeescape SRLs are provided guarantee, as provided by law, directly provided by producers.
The relevant legislation and the implementing rules thereof are set out in Articles. 1490 et seq. Civil Code, and Articles. 130 et seq. Legislative Decree no. 206/05 ( "Consumer Code").
The right to claim the warranty for damage caused by improper use, tampering, loss, use of non-original accessories, attempted repair by unauthorized personnel or generally from whatever proves inadequate use of the property.